Collecting comments on posts in the channel
The service can collect users' native comments on posts in the channel.
Comments.bot is not supported.
To correctly collect comments from channels, follow these steps for the bot that you previously created and added to the service according to theinstructions.
STEP 1: Additional bot settings in Telegram
Go to the chat with@BotFather
Enter the command /mybots in the chat or open the Web App using the "Open" button and select the bot you previously created
Go to the bot settings (theBot Settingssection)
или
- Check that the ability to add the bot to groups (theAllow Groups?section) is enabled (as a rule, it is enabled by default)
или
- Go to the privacy settings (theGroup Privacysection) and disable the bot's privacy mode
This is an important condition for correctly collecting inquiries into the service.
или
STEP 2: Adding the bot to a group chat
In order for the service to begin collecting comments posted by users under your community's posts, the bot must be added as an Administrator to the group chat linked to the channel's Discussion.
If you add the bot to the channel, the service will only collect posts published on behalf of the channel, but not the comments under them.
To do this:
- Go to the group chat linked to the discussions (theManage channel - Discussionsection)
- Go to theManage group - Administratorssection
Click the "Add administrator" button and enter the name or username of your bot
Make sure that the bot has the rights to delete messages and ban members, in case you want to use this functionality in the service
If everything is done correctly, the service will begin collecting messages posted by users under posts in your channel.
Depending on the settings you have set in the service, you will be able to see them in the"Comments"or"Messages"section.
Important! How to avoid collecting spam from third-party groups/channels?
Please note that your bot may be added to a third-party chat or channel without your knowledge, and spam will begin to be collected in the service, which will be counted in the statistics and, accordingly, in the final cost of the service.
After adding the Telegram bot, perform the actions specified inTHIS ARTICLE.
This will help avoid spam comments getting into the service.